At Ship Aqua, customer satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help!

SHIPPING :Orders will be delivered within 10days

Return Eligibility

You may return products purchased from Ship Aqua under the following conditions:

  • The item must be unused, uninstalled, and in its original packaging.
  • The return request must be raised within 7 days of delivery.
  • Proof of purchase (invoice) is required.

Products Not Eligible for Return

  • Items that have been installed, used, or damaged by the customer.
  • Products purchased on sale, offers, or clearance.

Replacement for Damaged or Defective Items

If you receive a damaged or defective product:

  1. Notify us within 48 hours of delivery.
  2. Share photos or videos of the damage via email or WhatsApp.
  3. We will initiate free replacement after verifying the issue and deliver a replacement product within 6-7days.
  4. Refunds
  • Refunds will be processed only for eligible returned items.
  • Once the product is received and inspected, we’ll initiate a refund to your original payment method.
  • Refunds will be credited into your original payment method within 7-10 days

Return Shipping

  • If the return is due to our error (damaged, defective, or incorrect item), we will arrange free return pickup.
  • For other returns, the customer may bear the return shipping cost.

Contact Us

Have a question or need to request a return? Contact us:

  • Email: [email protected]
  • Phone/WhatsApp: +91-9899190798
  • Address: Registered Ofice: R-7, Block R, Vikas Nagar, Uttam Nagar, New Delhi, West Delhi-59